The problem is that when you call, you aren’t connected to a human being.
Each system is different and each one will serve some companies better than others.
Or should I say, it is programmed to recognize what you are saying in English.
Every time I call Fed Ex, I end up conducting the entire conversation in an accent that can only be described as the unholy offspring of John Wayne and Judi Dench.
The real good news is that, while lunch may not be free, Customer Relationship Management software can be!
Open source, on the other hand, offers an unlimited, fully functional CRM to users.